Medical Answering Service
Basic Messaging
- Agent takes a message from the caller or patient
- Caller or patient is placed on a "virtual" holding extension
- Agent pages the on-call physician to call the "virtual" holding extension
- On-call physician calls the "virtual" holding extension and has the option of being connected directly to the patient
Premium Messaging
- Agent takes a message from the caller or patient
- Agent pages the on-call physician to call the medical messaging service
- On-call physician calls the medical messaging service
- Message is relayed to the on-call physician
- Agent will connect the physician to the caller or patient if requested
Messaging Options
- Office messages can be taken for non-urgent matters
- Message tickets can be emailed and/or faxed in real time or on a daily basis that is convenient for your office
- Customized answer greeting can be recorded to your office's specifications
- Voicemail can be setup for office use Messaging Specifications:
- Messaging procedure and message tickets are customized to your office's needs
- Inbound and outbound calls are digitally recorded for quality assurance
- All messages are HIPAA compliant
Other Available Options
- Coordinated Nurse Triage 服务
- 任命 Scheduling 服务
Superior Customer Service
Staffed 24 hours a day 365 days a year with call center professionals who:
- Are dedicated to meeting the needs of clients and patients
- Participate in ongoing and annual customer service training and HIPAA compliance
- Conduct customer evaluations twice a year
- Quickly address issues and concerns
Cutting Edge Technology
Amtelco Call Center System- Fully computerized call center system
- Leading provider of customized call center solutions for over 30 years
- Industry leader in the telephone answering service
- State of the art messaging